QUESTIONNAIRE Your name: Name of the institution you’ve graduated from. List the degrees you have earned:Languages you speak:What’s level of each language you know:Do you speak Business English? Where did you study it?What’s the major reason you’ve applied for your current position?What do you like the best about this position? What do you like the least?In my opinion, passenger agent should be …I believe, to be the customer-oriented provider is to…I guess, bad customer is …What personal traits help you to deal with abusive passengers?What are standards of success in your job?What are your ambitions? What areas of your future promotion?Do you take decisions in team or individually?What job values are important to you?